Customers that are not totally satisfied with purchase have the right to cancel your order, return original condition products under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs). In addition to your Statutory rights, you can return any product within 30 days of dispatch of the merchandise, after notifying us order cancellation of order within 7 working days of receipt in accordance with our Terms & Conditions, a full refund and original shipping charges if applicable.
- No questions asked returns accepted.
Used body jewelry due to hygiene reason, breakage that occurs while in your possesion or delivery to your customers are not covered by our return policy. Any faulty or damaged on arrival items are to be reported within 30 days of dispatch date, maximum 7 days of receipt. We do not offer any warranty to products while in use. Any damage marks or visual wear marks for amber jewelry will be refused return.
- Keep original packaging and labels, merchandise that has been sized or otherwise altered cannot be returned.
- Shipping and handling fees are nonrefundable.
- Products must have no signs of wear or abuse.
On receipt of your notice we will respond you acknowledgement and further return instructions.
- Merchandise should be carefully packed with padded wrap, strong box.
- Retain proof of sending, receipt.
- Make sure parcel clearly indicates its a return to sender.
Refund, store credit, exchange available. Your refund will be credited to the original purchaser's credit, debit card or PayPal (whichever is applicable), used to purchase the product. We are sorry we cannot refund the cost of returning the item back to us except in the circumstances outlined above. Please note that if your order has been sent outside of the European Union, we are unable to refund any customs duties and sales taxes that you may have incurred. However, you may be able to recover these by contacting your local customs authorities directly. Refunds are estimated 3-10 business days processing time to complete.